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The Factory Direct Supply Company Sales Team
Factory Direct Supply Customer Reviews
I am not sure who to address this to, however, I need to compliment FD Supply on your customer service.
I recently submitted a very small order for a repair kit (2 kits, one for my neighbor who has the same problem) for a vacuum breaker for a sprinkler system.
I did not hear from FD supply, so I called and spoke with Victoria. Victoria is a great representative of your company. She actually REMEMBERED my order, checked on it and told me when I would receive it.
When it arrived, I saw that it would not fit. I called and left a message for instructions on my return. I thought I would have to call again, as the office was closed. The next day, I had a email from Victoria with instructions for the return. She further told me that if I sent her a picture of the breaker, she would try to locate the correct parts.
To me, that is service above and beyond the norm. This is a very small order, but important to me. Victoria treated me and my tiny order as important as your larger customers.
It is a pleasure to find this kind of care and service in today's world. Thank you for your parts, your help and for having Victoria on your staff.
Michael B. Wed, May 28, 2014
Thank you very much, I appreciate your great follow up and customer service!! It is a stand-out! I wish there were more businesses like yours. Keep up the great work.
Grace S. Tue, May 6, 2014 at 5:58 PM