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Terms of Use

Agreement between User and Factory Direct Supply Company.

BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS, CONDITIONS AND NOTICES IN THIS AGREEMENT.

This Website is offered to you by Factory Direct Supply Company, South Carolina on the condition that you accept the terms, conditions, and notices contained on this page and on other pages of this Website. YOU AGREE TO READ THESE TERMS, CONDITIONS AND NOTICES CAREFULLY BEFORE USING THIS WEBSITE. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEBSITE. YOU ARE AGREEING TO THESE TERMS WHEN PLACING AN ORDER FROM THE WEBSITE OR BY CALLING INTO THE OFFICE TO HAVE A SALES ASSOCIATE MANUALLY PLACE THE ORDER.  Factory Direct Supply Company reserves the right to change the terms, conditions and notices under which this Website is offered at any time at its sole discretion.

Personal and Non-Commercial Use

This Website is for your personal, non-commercial use. You may view and download information on this Website for your own personal use as long as you maintain all copyright and other notices contained in or associated with the content. You may not copy, reproduce, modify, distribute, publish, transmit, transfer, sell, license, display, perform or adapt any information obtained from this Website or use the information for any public or commercial purpose.

Unlawful and Prohibited Use

You warrant to Factory Direct Supply Company that you will not use this Website for any purpose that is unlawful or prohibited by the terms, conditions or notices in this Agreement and on this Website.

Returns, Refunds, Exchanges and Cancelations

No return may be made without approval. 25% restocking fee will be charged on returned merchandise.  Although we offer free shipping, we do incur the cost of shipping for every order.  Therefore, we do not refund the shipping costs.  All shipping charges incurred are the responsibility of the customer.  Returns must be noted within 5 business days and made within 30 days of invoiced date and the invoice number must be referenced with the return.  If approved returns are not returned to the designated address within the specified time (30 days) then the return is no longer valid and a refund will not be issued.  It is the responsibility of the customer to send the returned merchandise back to the appropriate manufacturer within the respective time allotment.  Defective product must be noted within 3 business days of delivery date.  Order shortages must also be noted within 3 days of delivery.  Factory Direct Supply Company reserves the right to refuse returns of customer damaged products during installation.  All returned product must be in the same condition that it was received.  Original orders that qualify for the Free Freight Allowance and then are partially returned no longer qualify for the Free Freight Allowance.  The returned items will be credited less the freight and restocking fee.  Orders shipped outside of the continuous United States are considered "Final Sale" and cannot be returned, refunded or credited for any reason.  Factory Direct Supply is not responsible for any damages that may occur from the carrier when passing through customs.  Any claims should be made with the shipping company.  Factory Direct Supply Company does not sell within the state of South Carolina.  Any order placed with a ship to address within the state will be passed along to our sister company.  Nexus Sales Tax Laws require additional sales taxes to be applied to the order, since we have a physical presence within the state.  The authorized funds will be released and the sales order deleted within Factory Direct Supply's system.  

Factory Direct Supply Company considers all orders that have a tracking number the property of the customer.  Any order where the item is damaged in transit, must be refused from the carrier.  The carrier is liable and will send the damaged goods back to the manufacturer. Please notify Factory Direct Supply Company of any instances where this occurs immediately, so we may notify the manufacturer.  Appropriate measures will then be taken to get undamaged goods sent out immediately. 

Factory Direct Supply Company considers all orders that have a tracking number marked as delivered the property of the consumer.  Lost, stolen, or misplaced packages after they have been marked as delivered are not the responsibility or property of Factory Direct Supply Company.  All claims must be made by the consumer to the appropriate freight company.  Factory Direct Supply Company reserves the right to refuse to issue a credit for orders with a delivered tracking number where the consumer is unable to locate the package.  By using this website, the consumer agrees that a package with a tracking number and a confirmed delivery either signed or unsigned is considered the consumer's property and cannot file a claim with the credit card as goods that have not been received. 

Zurn Drainage, Mifab Drainage and (MTO) Made to Order Items cannot be refunded, exchanged, returned, or credited.  All drains, interceptors and neutralization tanks are final sale only. 

Cancelations: Factory Direct Supply Company reserves the right to cancel any order at any time, for any reason.  Factory Direct Supply Company reserves the right to refuse to do business with any person, persons or company.  In the event of an order cancelation, the authorization held on the consumer's credit card is released or a refund is provided if a charge has been made and the items returned.   It is Factory Direct Supply Company Policy to refuse service if the customer makes personal insults towards a Factory Direct Supply Company Employee.   Customers who curse or speak in abusive tones to Factory Direct Supply Company employees, managers, or owners will have their orders canceled because Factory Direct Supply does not condone abusive behavior and will not allow her employees to be subject of such mistreatment. 

Typographical Errors

In the event that a Factory Direct Supply product is mistakenly listed at an incorrect price, Factory Direct Supply reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Factory Direct Supply reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and the credit card authorized or charged. All credit cards are authorized at the time purchase and then charged at the time of shipping/invoicing.  If the credit card has already been charged for the purchase and the order is canceled, Factory Direct Supply shall issue a credit to the credit card account when the items are returned to Factory Direct Supply Company.

Freight Policy

Flat Rate Shipping of $8.50 is added for orders under $100 located within the contiguous 48 states.  Orders over $100 are Free Freight Allowed unless marked otherwise or require a pallet to be shipped. Free freight allowed orders must be within the qualifying shipping zone.  The free freight allowed program is only valid with complete shipments and does not qualify when shipping partial or for backorders.  When the order qualifies for free freight, but has a backorder Factory Direct Supply Company's policy is to ship complete.  If the customer requests a partial shipment, then the freight charge for the backorder is the responsibility of the customer.  The qualifying shipping zone is the contiguous 48 states.  Orders shipped to Hawaii, Puerto Rico, Alaska or any other location outside of the contiguous 48 states will have additional freight charges.  These charges will be added to the bill once the manufacturer provides the actual shipping cost.  Orders are shipped daily using already scheduled pickup times at all the manufacturer's warehouses.  FedEx, UPS and the USPS may be used depending on the manufacturer's preference.  Expedited shipping is available in most cases upon request at the customer's expense.  Please notify Factory Direct Supply at the time of placing the order if a specific shipping carrier is needed for delivery.

Items that do not qualify for the Standard Freight Policy are marked on the website are considered special order and additional freight charges apply. Items that are added to the website per the customer's request also do not qualify for the Standard Freight Policy and additional freight charges may apply as well.  

Palletized and oversized freight orders are considered special order.  All items that require a pallet or oversized pallet to be shipped are not a part of the Standard Freight Policy and additional freight charges apply. All items or orders where the items is over 102" are deemed oversize for standard shipping and require a pallet.  Factory Direct Supply Co will notify the customer of the freight charges prior to shipping.  Most items that require pallets are marked, however, if the item is not marked as palletized freight and the item requires the special freight additional charges will be applied to the order.  

 The freight of any returned item is the customer's expense and the initial freight charge on the order is not refunded.

Please double check your ship to address for order accuracy and use the contact form link above to make any corrections.  UPS & FedEx charge a $12.50/$13.00 correction fee for all mistyped addresses. This fee is the responsibility of the customer if entered incorrectly and will be charged once the bill is received from the shipping carrier.

Order Minimums

Factory Direct Supply Company proudly represents many manufacturing companies.  All orders must meet the manufacturer's requirements to ship from their factory.  Shipping requirements vary by manufacturer and their guidelines. Please note that orders placed with items from different manufacturing companies must meet the each companies' requirements to ship and will arrive in multiple boxes.  At the time an order is placed online only an authorization is made on the credit card.  Once the item ships a charge is processed.  A completed sales order and an authorization does not guarantee that the manufacturer's requirements are met to ship the order.  Customer's are notified by email or phone call of any situation where their order does not meet the minimum and the order is placed on hold until the customer instructs Factory Direct Supply on how to proceed.  A $5.00 service fee to waive the minimum requirement is available for some, but not all manufacturers.  

Low Lead Laws

Factory Direct Supply Company complies with the low lead laws California AB1953 and Vermont S152 and the national mandate as of January 4th, 2014.  Any leaded item still shown on the website is for identification purposes only.  If the item is added to a sales order for purchase, the low leaded equivalent is replaced and shipped.  Any pricing differences are not honored and the new low leaded price will be charged.  

Sales Tax

Nexus Sales Tax Laws require sales tax to be charged for purchases made within the state where the company has a physical presence.  Therefore, Factory Direct Supply Company does not sell to the state of South Carolina.  All orders placed within the state will be referred to our sister company, where the additional sales tax will be collected and paid to our state.  The original order will be deleted and the authorized funds released.  All Zurn Industries orders made where they have a physical presence will incur additional sales tax, which will be added to the final invoice.  

Prohibited Activities

If this Website contains chat areas, forums, communities, bulletin board services, news groups, e-mail service or other message or communication facilities, you agree not to use the Website to:

  • Post or otherwise transmit any communication or material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, disruptive to the site, hateful, or racially, ethnically or otherwise objectionable
  • Forge headers or otherwise manipulate identifiers in order to disguise the origin of any communication transmitted through the Website
  • Upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "SPAM," "chain letters," "pyramid schemes," or any other form of solicitation except as otherwise expressly authorized in writing by Factory Direct Supply Company
  • Disrupt or interfere with the operation of the Website or any servers or networks connected to the Website service.
  • Violate any applicable local, state, national or international law.
  • Collect or store personal data about other users.

Access Restriction

Factory Direct Supply Company may, in its sole discretion, deny any user access to this Website or any portion of the site without notice.

Indemnity

You agree to indemnify and hold Factory Direct Supply Company, its advertisers and any other third parties mentioned on this site harmless from any and all claims, losses, damages, liabilities, costs and expenses (including reasonable attorney’s fees) which arise out of, are connected with or directly relate to your wrongful or unlawful use of this Website or any breach of any representation or warranty made by you in this Agreement.

Use of Information and Messages

Factory Direct Supply Company may use and disclose any information and material received from you, or collected through your use of the site, for any lawful reason or purpose. By posting messages or engaging in other communication to the Factory Direct Supply Company website, you grant to Factory Direct Supply Company a perpetual, worldwide, irrevocable, non-exclusive, royalty-free license to use, download, copy, reproduce, modify, distribute, publish, transmit, transfer, sell, license, display, perform, adapt and otherwise exploit such communication in all media now known or hereafter devised. You waive all rights to any claim against Factory Direct Supply Company for any alleged or actual infringement of any proprietary, privacy, publicity, moral or attribution rights in connection with such communication.

Links to Other Websites

This Website may contain links to other Websites operated by parties other than Factory Direct Supply Company. The links are provided for your convenience only. Factory Direct Supply Company does not control the other Websites and is not responsible for the content on such Websites. By offering links, Factory Direct Supply Company is not implying that it endorses anything contained on such Websites or has any association with the operators of those Websites. If you access any links to other Websites, you do so entirely at your own risk.

Liability Disclaimer

Factory Direct Supply Company, its advertisers and any other third parties mentioned on this Website make no representations about the reliability, accuracy, suitability or timeliness of the information, products or services contained on this Website. All information, products and services are provided "AS IS" without Warranty of any kind. Factory Direct Supply Company its advertisers and any other third parties mentioned on this Website hereby disclaim all Warranties and Conditions with regard to the information, products and services, including all implied Warranties and Conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Factory Direct Supply Company, its advertisers or any other third party mentioned on this Website be liable for any direct, indirect, incidental, special, consequential, punitive or any other damages whatsoever. Without limiting the foregoing sentence, Factory Direct Supply Company its advertisers and any other third parties mentioned on this Website shall not be liable for any damages for loss of data, loss of profits, or loss of use in any way connected with the use or performance of this Website, the delay or inability to use this Website, or for any information, products or services obtained through this Website. Factory Direct Supply Company, its advertisers and any other third parties mentioned on this Website shall not be liable for any such damages, whether based on contract, tort, strict liability or otherwise, even if Factory Direct Supply Company has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of this Website or with any of these Terms of Use, your sole and exclusive remedy is to discontinue using this Website.

Relationship

Other than personally identifiable information, you acknowledge and agree that communications and transmission to and from the Factory Direct Supply Company Website are not confidential. There is no confidential, fiduciary, contractually implied or other relationship created between you and Factory Direct Supply Company other than as stated in this Agreement. You agree that no joint venture, partnership, employment or agency relationship exists between you and Factory Direct Supply Company as a result of this Agreement or use of this Website.

General

This Agreement is governed by the laws of the United States and of the State of Arizona. You consent to the exclusive jurisdiction and venue of courts in Maricopa County, Arizona U.S.A. in all disputes arising out of, or relating to, use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of the terms, conditions and notices of this Website and this Agreement, including this paragraph. If you access this Website from outside the United States, you do so at your own initiative and are responsible for compliance with applicable local laws.

In the event any provision of this Agreement is determined to be invalid, illegal or otherwise unenforceable, such provision shall be deemed to have been deleted from this Agreement. The remainder of this Agreement shall remain in full force and effect according to its terms.

This Agreement contains the entire understanding and agreement of the parties with respect to the use of this Website. It supersedes all prior oral or written understandings and agreements relating to use of this Website. Factory Direct Supply Company’s waiver of any provision of this Agreement shall not be deemed to waive it for the future.

Copyright and Trademark Notices

All contents, such as text, graphics, logos, icons, images, audio or video clips, software, site design and the selection and assembly of them, of this Website are Copyright © 2009 Factory Direct Supply Company. All rights reserved. These contents are the sole property of Factory Direct Supply Company. Such property is protected by United States and International Copyright Laws. All rights not expressly granted in this User Agreement are reserved. Except as otherwise required by applicable law, any download, copy, reproduction, modification, distribution, publication, transmission, transfer, sale, license, display, performance or adaptation of the content is strictly prohibited. We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

The Factory Direct Supply Company name and logos (referred to as "marks") on this Website are proprietary to Factory Direct Supply Company. These marks may not be used in connection with any product or service other than Factory Direct Supply Company products or services. The marks may not be used in any manner that is likely to cause confusion among customers or potential customers of Factory Direct Supply Company. The marks may not be used in any manner that disparages or discredits Factory Direct Supply Company or in any manner not expressly authorized by Factory Direct Supply Company.

All other company names, brand names, product names, and service names used on this Website are trade names, service marks, trademarks, or registered trademarks if their respective owners.

Linking to this Website

We encourage linking to the Factory Direct Supply Company Website. All we ask is that you notify us and comply with the following:

  • Do not frame or border the Factory Direct Supply Company Website in any way.
  • Do not copy, mirror or otherwise duplicate the Factory Direct Supply Company Website content.
  • Do not imply any endorsement by Factory Direct Supply Company
  • Do not provide false or misleading information about Factory Direct Supply Company
  • Do not misrepresent any relationship with Factory Direct Supply Company
  • Do not link to the Factory Direct Supply Company Website if your Website contains content that could be considered offensive, inappropriate or unsuitable for viewers of any age.
  • Do not link to the Factory Direct Supply Company Website for the purpose of selling any products or services without prior written authorization from Factory Direct Supply Company.

Revised July 15, 2014