Terms of Use

Agreement between User and Factory Direct Supply Company.


This Website is offered to you by Factory Direct Supply Company, Charleston, SC on the condition that you accept the terms, conditions, and notices contained on this page and on other pages of this Website. YOU AGREE TO READ THESE TERMS, CONDITIONS AND NOTICES CAREFULLY BEFORE USING THIS WEBSITE. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEBSITE. Factory Direct Supply Company reserves the right to change the terms, conditions and notices under which this Website is offered at any time at its sole discretion.  Factory Direct Supply Company also reserves the right to cancel any order, at any time if these terms are not agreed upon.  

Personal and Non-Commercial Use

This Website is for your personal, non-commercial use. You may view and download information on this Website for your own personal use as long as you maintain all copyright and other notices contained in or associated with the content. You may not copy, reproduce, modify, distribute, publish, transmit, transfer, sell, license, display, perform or adapt any information obtained from this Website or use the information for any public or commercial purpose.

Unlawful and Prohibited Use

You warrant to Factory Direct Supply Company that you will not use this Website for any purpose that is unlawful or prohibited by the terms, conditions or notices in this Agreement and on this Website.

Returns, Refunds, Exchanges and Cancelations

No return may be made without approval. 25% restocking fee will be charged on returned merchandise. All Leonard Valve Company product returns have a 30% restocking fee.   Although we offer free shipping, we do incur the cost of shipping for every order.  Therefore, we do not refund the shipping costs.  All shipping charges incurred are the responsibility of the customer.  Returns must be received by Factory Direct within 30 days of the invoiced date and the invoice number must be referenced with the return.  Returns are not accepted 30 days after the invoice date.  Defective product must be noted within 3 business days of delivery date.  Order shortages must also be noted within 3 days of delivery.  Factory Direct Supply Company reserves the right to refuse returns of customer damaged products during installation.  All returned product must be in salable, new, unused condition without any signs of use or tooling marks.  Original orders that qualify for the Free Freight Allowance and then are partially returned no longer qualify for the Free Freight Allowance.  The returned items will be credited less the freight and restocking fee.  Orders shipped outside of the continuous United States are considered FOB Origin, "Final Sale" and cannot be returned, refunded or credited for any reason.  Factory Direct Supply is not responsible for any damages that may occur from the carrier when passing through customs.  Any claims should be made with the shipping company.  Factory Direct Supply Company charges sales tax to all orders shipped within the states of South Carolina and California.  Please call us to submit a Tax Exempt form and we can remove the sales tax from your order.      All Drains and Interceptors are considered "Final Sale" and cannot be returned, refunded, or credited for any reason.  Factory Direct Supply Company reserves the right to cancel any order at any time at their discretion.  

Prices & Typographical Errors 

Prices are subject to change without notice.  In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Factory Direct Supply shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Factory Direct Supply shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Factory Direct Supply shall promptly issue a credit to your credit card account in the amount of the charge.

Freight Policy

Flat Rate Shipping of $8.50 is added for orders under $100 located within the contiguous 48 states.  Orders over $100 are Free Freight Allowed unless marked otherwise or require a pallet to be shipped. Additional freight charges apply for all Drains and Interceptors. Free freight allowed orders must be within the qualifying shipping zone.  The qualifying shipping zone is the contiguous 48 states.  Orders shipped to Hawaii, Puerto Rico, Alaska or any other location outside of the contiguous 48 states will have additional freight charges.  These charges will be added to the bill once the manufacturer provides the actual shipping cost.  

Items that do not qualify for the Standard Freight Policy are marked on the website are considered special order and additional freight charges apply. Items that are added to the website per the customer's request also do not qualify for the Standard Freight Policy and additional freight charges may apply as well.  

Palletized and oversized freight orders are considered special order.  All items that require a pallet or oversized pallet to be shipped are not a part of the Standard Freight Policy and additional freight charges apply. All items or orders where the items is over 102" are deemed oversize for standard shipping and require a pallet.  Factory Direct Supply Co will notify the customer of the freight charges prior to shipping.  Most items that require pallets are marked, however, if the item is not marked as palletized freight and the item requires the special freight additional charges will be applied to the order.  

 The freight of any returned item is the customer's expense and the initial freight charge on the order is not refunded.

Additional freight charges apply to all orders that are refused upon delivery and then reshipments needed.

Order Minimums

Factory Direct Supply Company proudly represents many manufacturing companies.  All orders must meet the manufacturer's requirements to ship from their factory.  Shipping requirements vary by manufacturer and their guidelines. Please note that orders placed with items from different manufacturing companies must meet the each companies' requirements to ship and will arrive in multiple boxes.  At the time an order is placed online only an authorization is made on the credit card.  Once the item ships a charge is processed.  A completed sales order and an authorization does not guarantee that the manufacturer's requirements are met to ship the order.  Customer's are notified by email or phone call of any situation where their order does not meet the minimum and the order is placed on hold until the customer instructs Factory Direct Supply on how to proceed.  A $5.00 service fee to waive the minimum requirement is available for some, but not all manufacturers.  A site wide $50 order minimum is required unless noted on the individual item otherwise.  Woodford Manufacturing has a $25 minimum, T&S Brass has a $90 minimum, Mifab has a $200 minimum.  Encore/Component Hardware Group has a $150 minimum.

Low Lead Laws

Factory Direct Supply Company complies with the low lead laws California AB1953 and Vermont S152 and the national mandate as of January 4th, 2014.  

California Proposition 65

WARNING: Do Not Eat Our Products!  California Proposition 65.  Some our products contain chemicals known to the State of California to cause cancer or other reproductive harm.  If you are selling to anyone in California, we recommend that you label these items with the proper warning.

California Title 20 - Water Efficiency Standards

It is the sole responsibility of the buyer - the party purchasing the product from Factory Direct Supply Company to make sure that the items in which they are purchasing are compliant with the current California Water Restriction Laws found in California Title 20.  By using www.fdsupply.com, the buyer is agreeing to take the full responsibility / liability that the product meets their local and state laws.  Factory Direct Supply Company is not responsible for product compliance in the state of California, and the buyer agrees to the full liability of the product they are purchasing. The buyer agrees to pay any of Factory Direct Supply Company's legal fees in a lawsuit, should the buyer order a product that does not meet California's Water Restriction Laws and/or California Title 20.  The buyer also agrees that they cannot sue Factory Direct Supply Company because of non-compliant product in California, because the buyer is agreeing that it is the buyer's full responsibility at the time of purchase when agreeing to the Terms and Conditions of the site. 

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

Sales Tax

Nexus Sales Tax Laws require sales tax to be charged for purchases made within the state where the company has a physical presence.   Factory Direct Supply Company currently collects and remits sales tax in the following states: South Carolina, Pennsylvania, Kansas, Rhode Island, and Oklahoma.  


Factory Direct Supply Company operates as a distributor for their manufacturers. All products carry the manufacturer's written warranty. Factory Direct Supply Company does not offer additional warranties for the products sold.

Example of Warranty for Zurn Products sold by Factory Direct Supply Company.   Zurn Warranty: Zurn goods sold hereunder are warranted to be free from defects in material and factory workmanship for the period of time from the date of purchase: AquaVantage® Flush Valves, AquaFlush® Flush Valves, Commercial Fixtures, Faucets, Showers, and Tubular Brass: three years; Chemical Drainage, Linear Drainage, Commercial Drainage, Specification Drainage, Zurn Wilkins, and Flush Valve, Faucets, and Tubular Brass decorative finishes: one year; PHIX® Cartridge: ten years; FOG-ceptor®: thirty years. Where permitted by law, THE IMPLIED WARRANTY OF MERCHANTABILITY IS LIMITED TO THE ABOVE IDENTIFIED PERIOD OF TIME AND SHALL BE LIMITED SOLELY TO THE REPLACEMENT OF THE DEFECTIVE GOODS. A damaged/broken test cock or ball valve is not considered defective. Please contact Factory Direct Supply for assistance and we will begin the warranty claim with Zurn. Zurn will replace goods at no cost that prove defective provided Zurn is notified in writing of such defect and the goods are returned prepaid at the specified Zurn location with evidence that they have been properly maintained and used in accordance with instructions. ZURN AND FACTORY DIRECT SUPPLY COMPANY SHALL NOT BE RESPONSIBLE FOR ANY LABOR CHARGES OR ANY LOSS, INJURY, OR DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES. The sole and exclusive remedy shall be limited to the replacement of the defective goods. Before installation and use, the purchaser shall determine the suitability of the product for his intended use and the purchaser assumes all risk and liability whatever in the connection therewith. Factory Direct Supply Company's purchaser assumes all liability the the product in which they order is in compliance with local and state codes and laws.  All weights stated in Zurn catalogs and lists are approximate and are not guaranteed.

Prohibited Activities

If this Website contains chat areas, forums, communities, bulletin board services, news groups, e-mail service or other message or communication facilities, you agree not to use the Website to:

  • Post or otherwise transmit any communication or material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, disruptive to the site, hateful, or racially, ethnically or otherwise objectionable
  • Forge headers or otherwise manipulate identifiers in order to disguise the origin of any communication transmitted through the Website
  • Upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "SPAM," "chain letters," "pyramid schemes," or any other form of solicitation except as otherwise expressly authorized in writing by Factory Direct Supply Company
  • Disrupt or interfere with the operation of the Website or any servers or networks connected to the Website service.
  • Violate any applicable local, state, national or international law.
  • Collect or store personal data about other users.

Access Restriction

Factory Direct Supply Company may, in its sole discretion, deny any user access to this Website or any portion of the site without notice.


You agree to indemnify and hold Factory Direct Supply Company, its advertisers and any other third parties mentioned on this site harmless from any and all claims, losses, damages, liabilities, costs and expenses (including reasonable attorney’s fees) which arise out of, are connected with or directly relate to your wrongful or unlawful use of this Website or any breach of any representation or warranty made by you in this Agreement.

Use of Information and Messages

Factory Direct Supply Company may use and disclose any information and material received from you, or collected through your use of the site, for any lawful reason or purpose. By posting messages or engaging in other communication to the Factory Direct Supply Company website, you grant to Factory Direct Supply Company a perpetual, worldwide, irrevocable, non-exclusive, royalty-free license to use, download, copy, reproduce, modify, distribute, publish, transmit, transfer, sell, license, display, perform, adapt and otherwise exploit such communication in all media now known or hereafter devised. You waive all rights to any claim against Factory Direct Supply Company for any alleged or actual infringement of any proprietary, privacy, publicity, moral or attribution rights in connection with such communication.

Links to Other Websites

This Website may contain links to other Websites operated by parties other than Factory Direct Supply Company. The links are provided for your convenience only. Factory Direct Supply Company does not control the other Websites and is not responsible for the content on such Websites. By offering links, Factory Direct Supply Company is not implying that it endorses anything contained on such Websites or has any association with the operators of those Websites. If you access any links to other Websites, you do so entirely at your own risk.

Liability Disclaimer

Factory Direct Supply Company, its advertisers and any other third parties mentioned on this Website make no representations about the reliability, accuracy, suitability or timeliness of the information, products or services contained on this Website. All information, products and services are provided "AS IS" without Warranty of any kind. Factory Direct Supply Company its advertisers and any other third parties mentioned on this Website hereby disclaim all Warranties and Conditions with regard to the information, products and services, including all implied Warranties and Conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Factory Direct Supply Company, its advertisers or any other third party mentioned on this Website be liable for any direct, indirect, incidental, special, consequential, punitive or any other damages whatsoever. Without limiting the foregoing sentence, Factory Direct Supply Company its advertisers and any other third parties mentioned on this Website shall not be liable for any damages for loss of data, loss of profits, or loss of use in any way connected with the use or performance of this Website, the delay or inability to use this Website, or for any information, products or services obtained through this Website. Factory Direct Supply Company, its advertisers and any other third parties mentioned on this Website shall not be liable for any such damages, whether based on contract, tort, strict liability or otherwise, even if Factory Direct Supply Company has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of this Website or with any of these Terms of Use, your sole and exclusive remedy is to discontinue using this Website.


Other than personally identifiable information, you acknowledge and agree that communications and transmission to and from the Factory Direct Supply Company Website are not confidential. There is no confidential, fiduciary, contractually implied or other relationship created between you and Factory Direct Supply Company other than as stated in this Agreement. You agree that no joint venture, partnership, employment or agency relationship exists between you and Factory Direct Supply Company as a result of this Agreement or use of this Website.


This Agreement is governed by the laws of the United States and of the State of Arizona. You consent to the exclusive jurisdiction and venue of courts in Maricopa County, Arizona U.S.A. in all disputes arising out of, or relating to, use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of the terms, conditions and notices of this Website and this Agreement, including this paragraph. If you access this Website from outside the United States, you do so at your own initiative and are responsible for compliance with applicable local laws.

In the event any provision of this Agreement is determined to be invalid, illegal or otherwise unenforceable, such provision shall be deemed to have been deleted from this Agreement. The remainder of this Agreement shall remain in full force and effect according to its terms.

This Agreement contains the entire understanding and agreement of the parties with respect to the use of this Website. It supersedes all prior oral or written understandings and agreements relating to use of this Website. Factory Direct Supply Company’s waiver of any provision of this Agreement shall not be deemed to waive it for the future.

Copyright and Trademark Notices

All contents, such as text, graphics, logos, icons, images, audio or video clips, software, site design and the selection and assembly of them, of this Website are Copyright © 2009 Factory Direct Supply Company. All rights reserved. These contents are the sole property of Factory Direct Supply Company. Such property is protected by United States and International Copyright Laws. All rights not expressly granted in this User Agreement are reserved. Except as otherwise required by applicable law, any download, copy, reproduction, modification, distribution, publication, transmission, transfer, sale, license, display, performance or adaptation of the content is strictly prohibited. We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

The Factory Direct Supply Company name and logos (referred to as "marks") on this Website are proprietary to Factory Direct Supply Company. These marks may not be used in connection with any product or service other than Factory Direct Supply Company products or services. The marks may not be used in any manner that is likely to cause confusion among customers or potential customers of Factory Direct Supply Company. The marks may not be used in any manner that disparages or discredits Factory Direct Supply Company or in any manner not expressly authorized by Factory Direct Supply Company.

All other company names, brand names, product names, and service names used on this Website are trade names, service marks, trademarks, or registered trademarks if their respective owners.

Linking to this Website

We encourage linking to the Factory Direct Supply Company Website. All we ask is that you notify us and comply with the following:

  • Do not frame or border the Factory Direct Supply Company Website in any way.
  • Do not copy, mirror or otherwise duplicate the Factory Direct Supply Company Website content.
  • Do not imply any endorsement by Factory Direct Supply Company
  • Do not provide false or misleading information about Factory Direct Supply Company
  • Do not misrepresent any relationship with Factory Direct Supply Company
  • Do not link to the Factory Direct Supply Company Website if your Website contains content that could be considered offensive, inappropriate or unsuitable for viewers of any age.
  • Do not link to the Factory Direct Supply Company Website for the purpose of selling any products or services without prior written authorization from Factory Direct Supply Company.

Privacy Policy

We take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal information. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy. Remember that your use of Factory Direct Supply Company's Services is at all times subject to our terms, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service.


Categories of Personal Information.

Company has or may have collected and/or received the Categories of Personal Information identified below (with examples) from or about consumers, their households or devices, within the thirty-six (36) months preceding the Effective Date (“Last Update”). Personal Information does not include (i) publicly available information from government records; (ii) de identified or aggregated Personal Information; or (iii) information excluded from the CCPA including information regulated by certain sector-specific data protection laws including the Health Insurance Portability and Accountability Act of 1996, the California Confidentiality of Medical Information Act, the Gramm-Leach-Bliley Act of 1999, and the California Financial Information Privacy Act.

  • Identifiers. A real name, postal address, unique personal identifier, online identifier, IP address, email address, account name.

  • Categories of Personal Information identified under applicable state law. A name, address, telephone number, financial information.

  • Commercial information. Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

  • Internet or other similar network activity. Browsing history, search history, device type, information on a consumer’s interaction with a website, application, or advertisement.

  • Geolocation Data.

  • Audio or similar information.

  • Inferences. Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes

  • Categories of Sources. We collect the Categories of Personal Information listed above from the following Categories of Sources: (i) directly from consumers (e.g., forms, surveys, responses, or other direct interactions from or with consumers), (ii) indirectly from consumers (e.g., consumer activity online, interactions with our Site and other sites), (iii) Service Providers (e.g., we may use analytics Service Providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support), (iv) restaurant clients (i.e., restaurants that subscribe to our Services), (v) social networks (if you provide your social network account credentials to us or otherwise sign in to the Services through a third-party site or service, some content and/or information in those accounts may be transmitted into your Account with us), (vi) advertising partners (we receive information about you from some of third parties who assist us with marketing or promotional services related to how you interact with our websites, applications, products, services, advertisements or communication), (vii) government entities or databases, or other public records, and (viii) acquirers in the context of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.

  • Information Collected Automatically. The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser and tell us how and when you visit and use our Services, to analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.

We use the following types of Cookies:

  • Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.

  • Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services such as by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, and Google Inc. (“Google”) may use cookies in connection with their services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of Cookies by visiting the Google advertising opt-out page at www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/. I

  • Retargeting/Advertising Cookies. Retargeting/Advertising Cookies and other unique identifiers collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you. For more information about this, please see the section below titled “Information about Interest-Based Advertisements.”

You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.

To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/.


We may use or disclose the Personal Information we collect for one or more of the following commercial or business purposes (each, a “Business Purpose”):

  • To meet or fulfill the reason you provided the information to us, such as performing services on your behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or Service Provider.

  • To communicate with you about the order, including service announcements, updates or offers.

  • To provide support and assistance for the order.

  • To create and manage your account profile.

  • To personalize website content and communications based on your preferences, including targeted offers and ads served through the Services.

  • To respond to inquiries and fulfill requests.

  • To improve and develop the Services, including testing, research, analysis and product development.

  • To detect security incidents, and to protect against or deter fraudulent, illegal or harmful actions and maintain the safety, security and integrity of our Services, and to prosecute those responsible for such activity.

  • To conduct auditing related to a current interaction and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.

  • To debug, identify and repair errors that impair existing intended functionality.

  • To undertake internal research for technological development and demonstration.

  • To verify or maintain the quality or safety of a service or device that we own, manufacture (or that was manufactured for us) or control.

  • To process your application for job opportunities.

  • To comply with our legal or contractual obligations, resolve disputes, and enforce our Terms of Service.

  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

  • To evaluate or consummate a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information is among the assets transferred.

  • For any other business purpose as disclosed to you when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”)

  • We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice.

As noted in the list above, we may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us, which helps us improve our Services. If you do not want to receive email communications from us, please indicate your preference by emailing us at admin@fdsupply.com. In addition, if you consent in accordance with our Terms of Service, we may use automated dialing technology to text you at the wireless number you provided, to inform you of information regarding your account or transactions with us that we think may be of interest to you. If you do not wish to receive such SMS messages, you can unsubscribe at any time by responding ‘STOP’ to the received text. Please note that we will not share text message originator opt-in data and consent information with third parties for their own marketing purposes. 


We may share your Personal Information with the following Categories of Third Party Recipients for Business Purposes:

  • Service Providers (which include IT and cloud hosting companies, payment providers, transactions reporting providers, customer relationship management, email marketing providers, analytics providers, and providers of administrative services)

  • End-Users (other users of the Services)

  • Acquirers in the context of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.

  • Process Your Website Contact Form, New Customer Checkout registration and manage Your online account

  • Enable Your access to use the Website and its services

  • Provide You with products and conduct transactions (including purchases and returns)

  • Process payments

  • Process, fulfill, and ship purchase requests, and complete returns and exchanges

  • Send You monthly statements and copies of  invoices

  • Send You advertising, promotional and marketing communications, including direct mail and direct email, and process promotions, surveys, contests, giveaways, sweepstakes, and related prizes or incentives

  • Provide You with product and service recommendations based upon your interests

  • Contact You or communicate with You

  • Address customer service issues You may have

  • Protect against fraudulent and unauthorized transactions

  • Create analytic reports; both internal and through Good Analytics


We partner with authorized service providers, contractors and third parties as an essential part of Our business operations, which allows Us to make the Website available, offer products and services to You, process and deliver Your orders, and provide information and promotional material about products that may be of interest to You. 

FDSUPPLY.com does not sell or share your personal information in exchange for money. 


We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. For example, the Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of Personal Data you provide to us. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the Internet or storing data is completely secure. We cannot guarantee the complete security of any data you share with us, and except as expressly required by law, we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content. We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.


As noted in the Terms of Service, we do not knowingly collect or solicit Personal Data about children under 13 years of age; if you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided Personal Data to us, please contact us at admin@fdsupply.com


Natural persons who reside in the State of California should also review the Notice to California Residents. You may have additional rights under California law.

If you are a resident of California, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You have the right to know if a website is processing your data, correct inaccuracies, delete information, access a copy of the information, opt out of sale or sharing of information.  You also have the right not to be discriminated against in the event that you exercise these rights.  You can exercise this right by contacting us at admin@fdsupply.com with the subject line “California Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Data



If you are a resident of Virginia, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You have the right to know if a website is processing your data, correct inaccuracies, delete information, access a copy of the information, opt out of sale or sharing of information.  You also have the right not to be discriminated against in the event that you exercise these rights.  You can exercise this right by contacting us at admin@fdsupply.com with the subject line “Virginia Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Data



If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at admin@fdsupply.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Data as sales are defined in Nevada Revised Statutes Chapter 603A.


We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on the www.fdsupply.com website, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.


If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:

Copyright 2023 & Revised June 30, 2023